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Project Settings: Integrations

  • Updated

Setting Up a Ticketing Integration in a Project

The Project Integration establishes a connection to the API, allowing ticketing resource requests to flow into the issuance system used by the project. Currently, AMP supports integration with the Frontgate API.

To set up an integration for a ticketing resource, the user must have Integrations Access, which is granted under Project Settings Access in the User’s Project Access Screen.

Adding a Ticketing Integration to a Project

To set up an integration for the project:

  1. Navigate to Project Settings → Integrations and click "Add Integration".
  2. Select the Integration Type from the list (Frontgate is currently the only available option).
  3. Enter a Name for your integration.
  4. Input your Frontgate Event ID.
  5. Enable Sync Fulfillment to update requests with Fulfillment Status, Barcode, and Lookup ID.
  6. Click "Submit".

Syncing Price Types

  1. Click "Sync Price Types".
  2. When prompted, click "OK" to import the Price Types for your event.

Enabling Order Sync

To turn on Sync for Orders:

  1. Navigate to the Settings tab.
  2. Click the Edit Icon next to Sync Orders.

Note: Create Orders and Sync Orders must also be enabled in the Frontgate (Integration) Tab on each Form inside a Ticketing Resource. This setup allows full control over which requests flow into the API.

Mapping Frontgate Price Types

Before mapping Frontgate Price Types, you must add the Integration to your Ticketing Resource.

For instructions on creating a Ticketing Resource and adding an integration, refer to How to Create a Ticketing Resource

Steps to Map Frontgate Price Types:

  1. Click the "Requestable Items" tab inside your Ticketing Resource.
  2. Click "Add Item" to create a new requestable item.
    • If your items are already set up, open the item you wish to map.
  3. Click "Frontgate Price Type".
  4. Select the appropriate Price Type for your requestable item.
  5. Click "Submit".

The final step in setting up your Integration is to complete the Field Mappings on your Ticketing Resource Request Forms.

Find information on Creating a Ticketing Resource HERE

Need Further Assistance?

If you are experiencing a technical issue, email a summary of your issue to Event Systems at amp@c3presents.com

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